Assistant
Question assistance
Set involvement, response timing, explanations, task overrides, and learning scope.
Question assistance
Set involvement, response timing, explanations, task overrides, and learning scope.
Where to find it
Open Account > Question assistance.
Address: /account/question-assistance.
Set personal or task guidance
Choose How involved would you like to be?:
| Choice | Intended behavior |
|---|---|
| Handle the details | Choose reversible technical details for you. |
| Offer me choices | Show a recommendation and allow time for your answer. |
| Wait for my answers | Keep questions open until you respond. |
When available, set Time before answering for me, enter Specific instructions, and use More options for explanation detail, technical questions, business decisions, and saved-knowledge use. Business facts and approvals still require your answer.
Choose Save my defaults for personal defaults. A task-scoped form instead uses Save for this task; Use my defaults removes the task override when offered. Changing fields alone does not save. The question card's gear dialog uses Save for this task and Make this my default as separate destinations. Check the save message; a conflict requires reloading before saving again.
Answer a live question
The live question appears in the composer. For a single question, choosing an option starts sending without a second confirmation. Use Undo while the hold is shown to cancel before submission; it lasts up to four seconds. To write your own, use Or write your own response and Send. Answer for me uses the recommendation when one exists, otherwise an explicit no-preference response.
Why this? explains the recommendation but does not pause a running countdown. Use Pause before reading if you need time. Selecting, writing, asking Help me decide, or interacting with the remember control can pause automatic answering. Use Resume only when ready. Keep chatting collapses the question card; it does not answer or cancel the question.
Answer a set of questions
Selecting an option records it for that step; use Next to advance. Answer for me records and advances. Review the set before Submit N answers, which starts sending the collected responses. A recorded selection is not yet a submitted set.
Typed Send and Submit N answers use the same Sending… > Undo hold. Leaving the conversation can submit a held answer early, so use Undo to cancel instead of navigating away. Undo cancels only before submission; it does not roll back work after an answer has been submitted.
History cards and learning
Older/history cards use labels such as Write my own answer and Why this answer?; their controls differ from the live composer. Do not assume the history card's confirmation sequence applies to a live option that starts sending when selected.
Where supported, Remember this offers for me, for this task, or for everyone (shared). Personal guidance changes future personal behavior; task guidance stays with the task. Shared corrections follow review rather than silently becoming company policy. Choose the intended scope before submitting the correction.