Topline Support
For help with Topline, Google Chat setup, Workspace integrations, or account access, contact carson.stevens@topline.build.
Include your organization name, the affected Google Chat direct message or Topline workspace, and a short description of the issue.
Install Topline for your Google Workspace organization
- In Topline, an account administrator opens Account > Chat Integrations and enables the Google Workspace email domain.
- Open the Topline Google Workspace Marketplace listing while signed in with an administrator account for that domain.
- Choose Admin install, select the organization, organizational units, or groups that should receive Topline, and complete Google's permission prompts. If the organization permits individual installs, an eligible user can choose Install instead.
Start a direct message with Topline
- In Google Chat or Gmail, choose New chat > Find apps and search for Topline.
- Select Topline and open its direct conversation. Complete the install prompt if Google shows one.
- Type /help or help. Topline should return setup and usage instructions even if your organization has not finished connecting its account.
- After your organization and user are enabled, send a sample operational question. Topline should answer in the same direct message.
Topline Chat uses linked direct messages by default. Shared spaces work only when a Topline platform operator has enrolled that exact space in the limited pilot; do not add the app to an unenrolled space. Using organization data requires an active Topline member in an enabled customer domain. Installing the Chat app does not create a Topline account or grant access to a workspace. Administrators can give a person Chat-only access without access to Topline's web workspace or builder.
Troubleshooting
- App not found: use the direct Marketplace listing supplied by Topline and confirm that the correct work account is selected.
- Blocked or not allowed: ask your Google Workspace administrator to install or allowlist Topline for the affected user or group.
- Workspace not connected: in Topline, open Account > Chat Integrations, enable the exact email domain, and add the user with the same Google email. The saved checklist shows the next incomplete step.
- No response: try /help first. If that also receives no response, send support the organization name, user email, approximate time, and the exact Google error without including passwords or authentication codes.