Topline Docs

Chat

Chat

Ask questions, collaborate in threads, attach context, and save useful outputs.

Chat

Ask questions, collaborate in threads, attach context, and save useful outputs.

Where to find it

Choose Chat in the main navigation, or open a conversation from its workspace.

Address: /, /chat.

Chats are the main operator entry point. The root page opens the current main chat. The finder can switch between accessible chats and workspaces; a selected workspace keeps its own main chat, threads, todo list, apps, and documents.

Ask for analysis or an answer

Describe the outcome, relevant customer or business scope, time range, and required format. Topline may use approved sources, memory, glossary, artifacts, or workforce tools depending on the request and permissions.

Files and included context

Use Chat files and context for attaching, including/excluding, and interpreting model usage. Choose the exact files needed for the task before sending.

Mention a teammate, app, artifact, or schedule

Type @ in the composer and choose a visible result. Apps, artifacts, and schedules become exact structured context references; their display name also stays in the editable sentence. Add a short instruction before sending a schedule or app reference so the requested action is explicit.

People appear only in a thread you own, and existing participants are omitted. Selecting a teammate is consequential: it adds that person to the thread roster and shares the thread; it is not decorative text. A participant in a thread shared to them cannot add more people. Confirm the intended person and thread before selecting.

If search fails, retry the @ query without sending a guessed name. If adding a person fails, Topline reloads the authoritative roster and shows the failure; verify the person still appears before continuing. For an app, artifact, or schedule, verify the context pill is attached. Plain @Name text without the roster or context pill does not prove the structured action succeeded.

Choose when the assistant responds in a thread

Each thread header has a Mention only (@) control. Any current thread participant can turn it on or return the thread to automatic responses.

  • In automatic mode, Topline responds to each message.
  • In Mention only mode, messages without a standalone @Topline mention are saved and shared with the thread but do not start an assistant turn. Mention @Topline when a response is wanted; the next addressed turn also receives the human context accumulated while responses were paused.

An email address or a longer word containing the same characters is not an assistant mention. If the setting change fails, verify the control still shows the intended mode before relying on it.

Save an output

Save durable work as an artifact. Give it a descriptive name, verify its scope, and review the rendered output before sharing or publishing.

Threads, attention, and todos

Use a thread for one bounded branch of a workspace conversation. Keep the thread in its owning workspace, respond to explicit attention items, and use the workspace todo list for durable follow-up. A thread or coding-task ID from another conversation does not transfer control to the current chat.

Archive and restore chats

Archive completed chats or threads from their available row/options actions. To restore, open the Archived chats group and use Restore chat. An archived thread's options can offer Restore thread. In the dock, the archive action changes to Restore chat for an archived chat. If a control is unavailable, read its disabled reason and check ownership rather than creating a duplicate.

Archiving does not erase audit history or automatically delete attached artifacts and tasks. For a whole workspace, follow workspace lifecycle.

Reactions

Use the reaction button beneath a saved AI message to choose 👍 👎 ❤️ 😂 🎉 👀 ✅. On desktop the button appears on hover or keyboard focus; on touch devices it stays available. Choose an existing reaction again to remove your own. The number beside an emoji counts the people or Topline who added that emoji.

Topline can react to your messages using the same seven choices. It may also send a short emoji-only text reply when an acknowledgment is sufficient. Questions and substantive results still need a written answer.

Reactions are saved with their message and appear across refreshes and connected devices. A failed save shows a retry message; click the emoji again to retry. There are no reaction notifications, custom emojis, or reaction threads. Archived chats display existing reactions but do not accept changes.

A reaction is lightweight feedback. A 👍 or ✅ does not approve a plan, authorize an action, mark a task complete, or change agent instructions.