Knowledge Bases
Knowledge Bases
Create a document collection and manage its content, quality, published release, and connections.
Knowledge Bases
Create a document collection and manage its content, quality, published release, and connections.
Where to find it
Choose Knowledge Bases in the main navigation.
Address: /knowledge-bases.
Create and open a knowledge base
Open Knowledge Bases from navigation. Create a collection with a specific name and purpose, then open its detail page. New content stays in draft until validated and published.
Choose a section
| Section | What you do |
|---|---|
| Overview | Review current release, draft changes, validation, and release actions |
| Content | Add documents, import content, manage sources and refreshes, and set document access |
| Quality | Test retrieval and complete publishing requirements |
| Connections | Configure audience, endpoints, and approved app or workspace connections |
| Milestones | Review release, connection, source-sync, and update timestamps |
Publish your first useful collection
- Add content in Content.
- Validate the draft and complete required Quality tests.
- Review and publish the candidate.
- Configure and verify its Connections.
Knowledge Bases contain published document collections. Company Knowledge contains reviewed company facts and policy; preferences guide assistant behavior. These are separate surfaces.
Access and recovery
Read, manage, and publish actions depend on account capabilities. A missing control does not imply the published release is absent. If a collection fails to load, use Try again or return to Knowledge Bases. Archived collections preserve content while disabling endpoints and tool grants.