# Call transcription setup

Configure recording coverage, review pricing and spending limits, and explicitly enable or pause transcription.

## Where to find it

Open **Account > Call review**, then the section named in this guide.

## Select campaigns and verify delivery

Open **Call review > Transcription setup**. Account administrator access is required. Select the campaign IDs that should be covered; **Add campaign** stages an ID but does not verify it exists.

In **Connect recordings**, review the destination and the instructions for your Five9 administrator. If no destination is prepared, ask Topline to prepare delivery. Use the exact displayed filename pattern and a pilot call; a saved destination is not proof that audio arrived. Use **Choose a test call** to check a registered recording and its transcript before automatic processing.

## Review pricing and set a limit

Read the displayed customer transcription rate before **Save setup**: saving accepts that rate. Summaries and questions have their displayed provider-cost basis. **Monthly spending limit (USD)** covers audio, summaries, questions, and pending reservations. A zero limit blocks new paid processing. Missing pricing or unresolved charges are not zero cost.

## Save, enable, or pause

1. Review campaign selection, delivery blockers, and the spending limit.
2. Choose **Save setup**. If transcription was enabled, changing setup uses **Save changes and pause**.
3. Resolve the **Before you enable** blockers and verify the test call.
4. Choose **Enable call transcription** explicitly when the saved setup is ready and you intend paid automatic processing.
5. Use **Pause transcription** when automatic processing should stop.

Saving setup and enabling are different actions. **Discard changes and refresh** abandons unsaved edits; **Refresh setup** reloads saved status. If enablement is unavailable, fix the listed prerequisite rather than repeatedly saving or retrying.

## Review usage

The Usage section separates processed audio, customer charges, reserved requests, and provider costs. Unknown or unpriced attempts require reconciliation; provider cost is not your invoice.

## Related guides

- [Call review](/docs/call-review)
- [Upload audio](/docs/call-audio-upload)